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Department |
Legal Department |
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Department Head |
Stefanie Box, Chief Legal Officer |
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Subject |
Doctor Production Policy |
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Last Update |
May 12, 2026 |
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Subject Matter Experts |
Stefanie Box, Chief Legal Officer • Legal Katherine DeForest, Associate General Counsel, Labor & Employment • Legal |
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Public Internal ☑️ Restricted Personal Information |
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Report an ethics violation or concern using the Thrive Reporting system http://Tinyurl.com/ThriveReporting
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1. Overview
Pathway Vet Alliance LLC and its affiliates, d/b/a Thrive Pet Healthcare (“Thrive” or the “Company”), is committed to the fair and transparent calculation and payment of production compensation for veterinarian employees of Thrive (each, a “Doctor”), consistent with the terms of each Doctor’s Offer Letter and the Company’s Terms & Conditions of Employment (together, the “Agreement”).
The following definitions apply for purposes of calculating Production Pay under a Doctor’s Agreement.
Base Pay
Base Salary, plus paid time off, sick time, and all other cash compensation paid to the Doctor, excluding cash bonuses, paid parental leave, and Production Pay
Base Salary
bi-weekly compensation specified in the Doctor’s Agreement
Credited Production
The percentage of Net Revenue specified in the Doctor’s Agreement in the categories of Services, Products, and OTC Products
Net Revenue
for a specified period, the gross revenue recorded in the applicable Production Period less all discounts (including, but not limited to, marketing, courtesy, and employee discounts, but excluding discounts on Services offered in the Programs) and bad debt written off in such Production Period
OTC Products
over-the-counter products and prescription diets dispensed at the time of a visit, where a fee is charged for the Doctor’s examination time
Production Period
The period over which your Production Pay is calculated, as specified in the Doctor’s Agreement
Products
prescription drugs, including non-routine refills that require the Doctor’s review and approval, but excluding sales of prescription drugs where an online pharmacy is utilized
Programs
membership-based pet health and wellness discount programs offered by Thrive
Services
services overseen by or performed by the Doctor, including examination fees, imaging procedures, in-house and external laboratory fees, anesthesia, surgery, professional hospitalization fees, treatments, immunizations, dental procedures, medical care for animals being boarded, consultation fees charged to clients, and euthanasia fees
Production Pay
A Doctor’s production pay is the amount by which a Doctor’s Credited Production for the Production Period exceeds the Doctor’s Base Pay (if any) for the same Production Period (“Production Pay”). Production Pay is calculated separately for each hospital in which the Doctor provided services during the applicable Production Period. Production Pay is calculated per Production Period only and is not subject to negative accrual from prior Production Periods
Earning Production Pay
Production Pay is not earned by the Doctor until
(i)Thrive has collected payment in full from the customer for all billed Services, Products, and OTC Products;
(ii) all adjustments and reconciliations have been made and finalized by Thrive, and
(iii) up to 60 days after Thrive has collected full payment from the customer and the customer has not returned the Products
Payment of Production Pay
Production Pay is paid in accordance with an annual schedule, a copy of which will be provided to each Doctor upon hire and on an annual basis thereafter, and which may be requested at any time by contacting payroll@thrivepet.com.
Credited Production Exclusions
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services and consultations performed for the hospital by outside specialists or mobile service providers;
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internal service and maintenance costs;
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sales tax amounts;
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shipping fees;
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bio-hazardous waste fees;
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boarding fees;
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body disposal and cremation fees;
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copying of radiographs;
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Surgical implants are not included in surgery fees.
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supplies, surgical packs, and equipment;
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other high-cost items or facility-related fees with a minimal mark-up and/or greater than normal expense identified by the Company from time to time;
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sales of prescription drugs where an online pharmacy is utilized;
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products purchased upon the initiative of clients after the conclusion of the doctor-client visit;
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over-the-counter products purchases in connection with a follow-up visit, where no fee is charged for the Doctor’s reexamination time;
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any fees for laboratory work not associated with an exam where the Doctor is not involved with the laboratory work or communicating the results;
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any fees or other items specifically excluded under the applicable Doctor Agreement;
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and any medical, dental, and/or surgical treatments, products, or care for the Doctor’s pets, where such treatments, products, or care are provided to the Doctor at a discount.
No Duplication
Notwithstanding anything in this Doctor Production Policy or such Doctor’s Agreement to the contrary, no Doctor may receive duplicate payments attributable to the same revenue item, and no revenue item may be double-counted for purposes of calculating a Doctor’s Production Pay.
Termination of Employment
All Production Pay earned as of the last day of a Doctor’s employment will be paid in accordance with the annual Production Pay schedule unless an earlier date of payment is required by law.
2. Modification, Revocation, Amendment, or Termination of Policy
Subject to the terms of the Doctor’s Agreement, Thrive reserves the right, to the fullest extent permissible by law and consistent with the Terms and Conditions of Veterinary Employment, to modify, revoke, amend, or terminate any of the provisions of this Policy at any time, except if applicable law prohibits such modification, revocation, amendment, or termination.
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Revision Number |
Date |
Revisions |
Department Head Approval |
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1.0 |
June 12, 2023 |
First Issue |
Stefanie Box, Chief Legal Officer |
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6/14/24 6/12/25 |
reviewed, no changes reviewed no changes, push to September for annual reviews |
Kate Deforest |
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2.0 |
5/12/26 |
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Kate DeForest |